The secret to great customer service.

This week I have eaten out a cou­ple of times, which I don’t nor­mally do. Twice I’ve had notable ser­vice. Once good, once bad. The first time was a break­fast appoint­ment. I asked the server for orange juice WHEN the meal came. On cue she brought my omelet and my OJ just the way I like it. The sec­ond time was tonight. My wife and I wanted to go out for soup (we’re hav­ing a cold snap in TN). We ordered an appe­tizer and two bowls of soup. Guess what came first? Yep, the soup. Food just isn’t as good in the wrong order. No apol­ogy, no offer to comp the appe­tizer. So here is the secret. Lis­ten to peo­ple when you have asked them a ques­tion. If you do this you will be way ahead of a lot of your competition.