April 25th, 2009
I snapped this shot while standing in line to a get a new license plate. What’s wrong with this picture? In my opinion this seems a little backwards. It’s like Alan Weiss says, ” You can’t make this stuff up!”

Tags: customer service, Customers, software
Categories: Accelerant,Business,LinkedIn
November 4th, 2008
Between soccer games Saturday, we decided to get lunch nearby. As we drove to the sandwich shop, we passed this lady holding a sign. I took her picture and spoke with her briefly. My picture isn’t great, but notice one thing. There is no one getting their oil changed. She had been standing there for four days. At what point would it have been cheaper to fix her car? Maybe Jiffy Lube thought she was wrong. Five oil change technicians standing around with nothing to do makes me think, either way, Jiffy Lube isn’t getting it right.
Tags: Customers
Categories: Business,LinkedIn