Making Things Happen!

We’ve all seen it hap­pen. The more peo­ple in the room the less gets done. It’s one rea­son why we hate meet­ings.  The Ringel­mann Effect or Social Loaf­ing is the dynamic whereby the more peo­ple pulling on a rope the less each per­son pulls. Com­bined they cre­ate a greater pull than indi­vid­u­ally but no one per­son pulls as hard as if they were by them­selves. We habit­u­ally count on oth­ers to take the load. While I don’t really care why this hap­pens I think it’s worth­while to know how to min­i­mize the effect. Here’s a list of best prac­tices for killing Social Loafing.

1. Hold peo­ple account­able. If you know they can do some­thing, expect them to.
2. Give home­work, con­firm peo­ple know what is expected of them prior to a meeting.
3. Ask for sta­tus updates, don’t sur­prise peo­ple but require them to state their progress.
4. Force peo­ple to use straight talk, don’t tol­er­ate mubo-jumbo.
5. Focus on out­puts, out­comes and results. Inputs (hours, calls, vis­its) don’t matter.
6. Set clear expec­ta­tions, employ­ees can’t read your mind. Test them with good questions.
7. Reward employ­ees based on team out­comes not only indi­vid­ual or com­pany success.

Lead­er­ship will have to do a lit­tle more think­ing to uti­lize these con­cepts but the effort will be rewarded with dra­mat­i­cally improved team per­for­mance. Kill the loafers!

There are some things that are more notice­able when they are not done well. At some point good hygiene only gets you so far in life. It’s the lack there of that will stunt your growth (in sev­eral areas). What are some hygiene fac­tors in business?

• Orga­ni­za­tion
• Clean­li­ness
• Safety
• Com­pen­sa­tion
• Com­mu­ni­ca­tion
• Cour­tesy
• Time­li­ness

Some of these might look like more than hygiene fac­tors but thats prob­a­bly because  they are not being done well in your orga­ni­za­tion. Don’t get me wrong. You have to have these and be good at them but they are not what moves you for­ward. Don’t think that being really orga­nized makes you a bet­ter busi­ness. Hygiene fac­tors are merely the cost of admis­sion. They are the bot­tom rung on the per­for­mance lad­der. Sim­i­lar to the 10 com­mand­ments. You’re noth­ing spe­cial if you don’t lie, steal or cheat. But if you are break­ing the 10 com­mand­ments you’re pond scum (just look around). The real threat for most of us is not that we might smell bad it’s that we think we  are doing a great job when really all we are doing is the bare minimum.

In my newslet­ter this month I pro­vided a free Come­back Score­card that you can use to gauge your poten­tial of rid­ing the come­back econ­omy. The four major areas I address in this score­card are;

1. Acquir­ing and Retain­ing Talent
2. Focused Action
3. Increas­ing Performance
4. Con­tin­ual Improvement

You’ll notice that all four of these areas can be improved with out big cap­i­tal invest­ments but ignor­ing or going astray in any one of them can be costly. You might say, “well we don’t have an issue there” and that might be very true but the point is that all four of these areas should be on your radar. You don’t cur­rently have a fire rag­ing through­out your facil­ity yet you have spent a lot of time and money pre­vent­ing a fire. My point? Pre­vent­ing a prob­lem can be just as or more impor­tant than solv­ing a prob­lem. For exam­ple, it’s hard to cre­ate the rep­u­ta­tion of a great com­pany to work for/buy from/ part­ner with but once you’ve lost cred­i­bil­ity it’s much harder to get it back. Just ask Toyota/Tiger/Obama etc..

The lay offs, pay cuts and chang­ing job mar­ket last year will have a big effect on this year and the years that fol­low. There is likely to be a migra­tion of the work­force that will rival the migra­tions of the blue wilde­beest in East Africa. The wilde­beest are seek­ing some thing new and so are employ­ees. For many, the idea of loy­alty has been revealed as a one way street.

More and more work­ers will look for bet­ter sit­u­a­tions. Some will go to other com­pa­nies. Some will start their own busi­nesses and some will become con­tract employ­ees that float from project oo project with lit­tle to no attach­ment to any one com­pany. Find­ing and keep­ing good peo­ple will be like hunt­ing for nee­dles in a hay stack. Not only will the very act of find­ing the right peo­ple be dif­fi­cult the hunt will cost pre­cious resources that could have been spent on push­ing the com­pany forward.

How do you find and keep good employees?

Here is a list that will help:

1. Get rid of dead wood (good per­form­ers don’t like to be around losers).
2. Pay peo­ple for per­for­mance (whether it’s through com­mis­sions or another form peo­ple need to feel that their effort directly relates to their rewards).
3. Real­ize and act like peo­ple are more than tires. You shouldn’t use them until they are worn down and then get new ones!
4. Make sure that peo­ple are in the right jobs, as much as pos­si­ble (the more they can uti­lize their tal­ents the more ful­filled they will be).
5. Com­mu­ni­cate about what is going on. Treat­ing peo­ple like mush­room won’t work. You should test your per­cep­tion of how well you have com­mu­ni­cated. If they don’t “get it” you haven’t done your job.
6. Stick with your plan. Don’t give your team whiplash by chang­ing your approach every 90 days. It’s good to make mid course cor­rec­tions but swap­ping horses mid­stream get s old in a hurry.

Far too many reduc­tions in work­force or other cut backs are a result of exec­u­tive mis­takes not employee failings.

Any­one can blame it one the econ­omy but too many com­pa­nies have done well in the last 12 months for work­ers to just accept the cut back and not go look­ing for greener grass some where else. Tak­ing the steps to keep and develop your peo­ple will pay off in more ways than you can imagine.

Yes­ter­day I finally took my son to the dri­ving range. It’s not that I didn’t want to go. It’s been too darn cold. But he is pas­sion­ate about golf and couldn’t wait another day. It was a trau­matic expe­ri­ence. He filmed my swing. It was ugly. I grossly over-swing. Way beyond the point of use­ful­ness, well into the realm of bad form and destruc­tive mechan­ics. Big isn’t bet­ter in this case.

Do you over swing? Do you spend a ton of time at work? Do you spend too much energy adapt­ing? Do you spend more time than is help­ful? I know it’s easy pick­ings to say “work smarter not harder” but as easy as that is to say some­times it’s eas­ier to just do the work. To just stay late. To just carry some­one else’s slack. To blow off hav­ing that tough talk and con­tinue to put up with their atti­tude. Don’t get me wrong. It’s not going to be easy to change my golf swing. It’s not going to be easy to do the smart things in your busi­ness or orga­ni­za­tion but if we don’t we’ll only con­tinue to adapt to prob­lems, striv­ing to get back to accept­able instead of push­ing through to excellent.